SHOP POLICY

All our furniture is made of the highest quality materials, including Pine & Metal.

We source our furniture from all over the world, selling directly the public USING ONLY OUR ONLINE WEB SITE and passing the savings on to you.

Refund Policy and Order Cancellations

Customers have the unconditional right to cancel their orders within 7 working days of receiving their goods. The customer should take reasonable care of the goods whilst in possession of them.
If a customer does not like the product we will take it back and offer a refund without quibble as long as it is NOT been assembled and is returned in it's original packaging. The customer is responsible for the full carriage costs for both the original and forward consignments. Please contact our customer services team to arrange this service and for an exact cost. The refund will be made within 30 days of this cancellation.

Damages
On the rare occasion an item is damaged in transit we will of course offer to replace the damaged item immediately, as long as this is reported to us by telephone within 5 days of receiving the goods

Customer complaints

We will respond to every customer complaint within 5 working days of the complaint being made, either by telephone, email or fax.

Customer Services

Our despatch unit will return all calls relating to delivery enquiries and customer after sales. Please call our After Sales team on 01352 744888. This department is open Monday - Friday 9:30 am - 1 p.m.
For all general sales enquiries, please contact us on 01352 744888 during office hours.

Acknowledgement of orders

We will acknowledge all orders within 24 hrs via e-mail.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes, your name, address, phone number, email address, credit/debit card details.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.